Last updated: May 2026 — James Whitfield, Greenfig
```htmlAt Greenfig (greenfig.co.za), every casino review you read has been personally researched, tested, and written by James Whitfield. This page explains exactly how that process works, what criteria we examine, how much weight each factor carries in our final score, and why you can trust our ratings to be honest, independent, and grounded in real experience.
We believe you deserve complete transparency about how we arrive at our conclusions. The methodology below has been refined over years of hands-on testing and reflects the standards we hold ourselves to in 2026.
Before James creates an account or deposits a single penny, he verifies the casino's licensing status. He checks directly with the relevant regulatory body — primarily the UK Gambling Commission (UKGC) for the GB market — to confirm the licence is active and in good standing. Any site that cannot demonstrate valid, current licensing is immediately removed from consideration. No exceptions.
James registers a real account using his own details, going through the full sign-up and Know Your Customer (KYC) verification process as an ordinary player would. He notes how straightforward the process is, how quickly verification is completed, and whether the site handles personal data responsibly.
James opts into any available welcome bonus and reads the full terms and conditions — wagering requirements, game restrictions, time limits, maximum bet rules, and withdrawal caps. He does not simply copy the headline offer; he evaluates whether the bonus is genuinely fair or obscured by restrictive small print.
James browses the full game catalogue, testing slots, table games, and live dealer titles across multiple software providers. He assesses variety, quality, loading speed, and the availability of demo modes. He also checks whether the library is regularly updated with new releases.
James makes a real deposit using common UK payment methods and, crucially, requests a withdrawal to measure processing times and verify that the cashout experience matches the casino's stated policies. This step often reveals friction points that are invisible until you actually try to withdraw your money.
James contacts the support team through every available channel — live chat, email, and phone where offered — asking a mix of straightforward and more complex questions. He records response times, accuracy of answers, and the overall quality of assistance provided.
James accesses the casino on a mobile device, testing both browser-based play and any dedicated app. He evaluates navigation, game performance, bonus accessibility, and whether the full desktop feature set is available on smaller screens.
After completing all of the above, James compiles his findings into a weighted score and writes the review. The draft is reviewed against our editorial standards before publication.
Each casino receives a final score out of 10, calculated by weighting six core categories as follows:
| Category | Weighting | What We Examine |
|---|---|---|
| Licensing & Safety | 25% | Valid UKGC licence, responsible gambling tools, data security (SSL), fair play certification |
| Bonuses & Promotions | 20% | Welcome offer value, wagering requirements, ongoing promotions, loyalty programme fairness |
| Game Selection | 20% | Volume and variety of titles, software provider quality, live casino offering, RTP transparency |
| Payment Methods | 15% | Deposit and withdrawal options, processing speeds, fees, withdrawal limits |
| Customer Support | 10% | Availability hours, response times, channel options, quality of resolutions |
| Mobile Experience | 10% | App or browser performance, full feature access, design and usability on mobile |
All casinos reviewed on Greenfig receive a score between 1 and 10. Here is what each band means in practice:
We publish reviews at every level of the scale. If a casino scores poorly, we say so clearly and explain why, rather than quietly declining to cover it.
Independence is the foundation of everything we do at Greenfig. Here is how we protect it:
James Whitfield has spent considerable time studying the online gambling industry, monitoring regulatory developments in the UK market, and applying consistent testing standards across hundreds of casino evaluations. The methodology described on this page is not theoretical — it is the actual process James follows for every review published on greenfig.co.za. When you read a Greenfig review, you are reading the conclusions of someone who has genuinely used the product, not someone summarising information found elsewhere.
If you have questions about our review process or want to suggest a casino for review, you are welcome to